Public Sector

Transforming the way Policing Services are Delivered

Police E-Box is a multi-phased project that sees the integration of mobile technology into police officers day to day workflow, streamlining access to information and reducing load on resource control and radio channels via smartphone technology.

After a competitive public tender process, Komodo were selected to work closely with Northumbria Police in the design and development of a native Windows mobile application. The app has now been deployed and successfully rolled out across the force.

Deployment and Results

The Police E-Box application has been rolled out across the Northumbria Police force to several thousand officers whose feedback is highly positive.

Northumbria Police’s Police E-Box project is transforming the way policing services are delivered to communities. Enabled by technology, officers and support staff have the ability to interact with the information they need in the place that they need it.

User-influenced task flows

The project was steered by persona-driven user stories as a way of describing the functionality required, as opposed to rigid specifications. Once a full backlog of user stories had been created it was possible to model the user flow through the app in detail, so that all features and functions described within the user stories were incorporated into the design and development workflow.

User flow image Prototype image

These detailed task flow diagrams allowed a clear understanding of how each feature was established and were then agreed across the project team. From here the design team would produce high fidelity wireframes, allowing us to understand how all of the elements within the application needed to fit together and provide a consistent user experience.

Our aim was to produce an application that transitioned effortlessly into the real world for police officers, so regular interaction with the end users was fundamental to the design process. This was facilitated through regular workshops with officers, providing the opportunity to conduct a ‘hands on’ test of the prototype and offer feedback.

I’d like to take this opportunity on behalf of the team to thank everyone involved at Komodo in the development of Police E-Box and look forward to working with you again in the new year on the next iteration of Police E-Box, Crime at Source.
Martin IbbotsonPROJECT MANAGER, NORTHUMBRIA POLICE

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