Onward Homes
A user-centred website to accelerate digital transformation
Standardising Processes to Scale Efficiently.
Industry
Housing
Platform
Mobile Application
Services Provided
UI/UX Design
App Development
User Research
Onward Homes
A user-centred website to accelerate digital transformation
Standardising Processes to Scale Efficiently.
Industry
Housing
Platform
Mobile Application
Services Provided
UI/UX Design
App Development
User Research
UI/UX Design
Onward Homes
A user-centred website to accelerate digital transformation
Standardising Processes to Scale Efficiently.
Industry
Housing
Platform
Mobile Application
Services Provided
UI/UX Design
App Development
User Research
Don’t have a lot of time? Here’s what we achieved:
Popularity Surge
The digital system MVP sparked a 12% users increase in 6 months.
300 Early Registrations
Core actions on the site increased by 430% in 6 months.
Don’t have a lot of time? Here’s what we achieved:
Popularity Surge
The digital system MVP sparked a 12% users increase in 6 months.
300 Early Registrations
Core actions on the site increased by 430% in 6 months.
Don’t have a lot of time? Here’s what we achieved:
Popularity Surge
The digital system MVP sparked a 12% users increase in 6 months.
300 Early Registrations
Core actions on the site increased by 430% in 6 months.
Understanding the challenge
Onward is a leading provider of quality, affordable homes for rent and sale in the North West. Once a collection of five individual organisations, they now own and manage over 35,000 homes. Its mission is to make a difference in its customers’ lives through scaled digital adoption and transformation. Together with their project team explored the digital relationship between business and customer’ to find alternative routes rather than rely on the traditional housing provider and tenant models.
“KOMODO took time to fully understand our processes and delivered on our complex requirements.”
Sophie Jones
Communications & Learning Manager
Understanding the challenge
Onward is a leading provider of quality, affordable homes for rent and sale in the North West. Once a collection of five individual organisations, they now own and manage over 35,000 homes. Its mission is to make a difference in its customers’ lives through scaled digital adoption and transformation. Together with their project team explored the digital relationship between business and customer’ to find alternative routes rather than rely on the traditional housing provider and tenant models.
“KOMODO took time to fully understand our processes and delivered on our complex requirements.”
Sophie Jones
Communications & Learning Manager
Understanding the challenge
Onward is a leading provider of quality, affordable homes for rent and sale in the North West. Once a collection of five individual organisations, they now own and manage over 35,000 homes. Its mission is to make a difference in its customers’ lives through scaled digital adoption and transformation. Together with their project team explored the digital relationship between business and customer’ to find alternative routes rather than rely on the traditional housing provider and tenant models.
“KOMODO took time to fully understand our processes and delivered on our complex requirements.”
Sophie Jones
Communications & Learning Manager
Designing and Implementing a Robust MVP
We engaged with BwN to define their core challenges and identify where we could begin scaling the accreditation system. To optimise limited initial funding, we divided the design and development into multiple phases. The first phase concentrated on rapidly delivering a Minimum Viable Product (MVP) to begin adding value as soon as possible.
Our Toolset
The objectives for this project phase were:
Design an intuitive user experience
By employing user-centric design principles, we aimed to enhance user satisfaction and minimise the time required to manage projects effectively.
Provision of a searchable database
We developed a comprehensive and searchable database, empowering the BwN team to generate accurate reports on projects efficiently.
Automation for efficiency
We integrated automated testing and systems documentation to ensure organisational and systems redundancy, enabling smooth operations and minimising errors.
Security and data validation
Our system design incorporated robust security measures and mechanisms for data validation and verification, ensuring the integrity and reliability of the accreditation process.
Designing and Implementing a Robust MVP
We engaged with BwN to define their core challenges and identify where we could begin scaling the accreditation system. To optimise limited initial funding, we divided the design and development into multiple phases. The first phase concentrated on rapidly delivering a Minimum Viable Product (MVP) to begin adding value as soon as possible.
Our Toolset
The objectives for this project phase were:
Design an intuitive user experience
By employing user-centric design principles, we aimed to enhance user satisfaction and minimise the time required to manage projects effectively.
Provision of a searchable database
We developed a comprehensive and searchable database, empowering the BwN team to generate accurate reports on projects efficiently.
Automation for efficiency
We integrated automated testing and systems documentation to ensure organisational and systems redundancy, enabling smooth operations and minimising errors.
Security and data validation
Our system design incorporated robust security measures and mechanisms for data validation and verification, ensuring the integrity and reliability of the accreditation process.
Designing and Implementing a Robust MVP
We engaged with BwN to define their core challenges and identify where we could begin scaling the accreditation system. To optimise limited initial funding, we divided the design and development into multiple phases. The first phase concentrated on rapidly delivering a Minimum Viable Product (MVP) to begin adding value as soon as possible.
Our Toolset
The objectives for this project phase were:
Design an intuitive user experience
By employing user-centric design principles, we aimed to enhance user satisfaction and minimise the time required to manage projects effectively.
Provision of a searchable database
We developed a comprehensive and searchable database, empowering the BwN team to generate accurate reports on projects efficiently.
Automation for efficiency
We integrated automated testing and systems documentation to ensure organisational and systems redundancy, enabling smooth operations and minimising errors.
Security and data validation
Our system design incorporated robust security measures and mechanisms for data validation and verification, ensuring the integrity and reliability of the accreditation process.
“Working remotely did not present any barriers to communication or the delivery of each phase of the project. Workshopping elements were fun and interactive, the use of design tools such as Miro boards and Figma for the wire-frame stage helped us to visualise the user experience.”
Sophie Jones
Communications & Learning Manager
“Working remotely did not present any barriers to communication or the delivery of each phase of the project. Workshopping elements were fun and interactive, the use of design tools such as Miro boards and Figma for the wire-frame stage helped us to visualise the user experience.”
Sophie Jones
Communications & Learning Manager
“Working remotely did not present any barriers to communication or the delivery of each phase of the project. Workshopping elements were fun and interactive, the use of design tools such as Miro boards and Figma for the wire-frame stage helped us to visualise the user experience.”
Sophie Jones
Communications & Learning Manager
The Outcome
Transforming Green Infrastructure Accreditation
The collaborative effort between KOMODO Digital and BwN resulted in successfully transforming the green infrastructure accreditation process.
The key outcomes of our engagement were:
Robust MVP
We delivered a powerful Minimum Viable Product that formed the foundation of the digital accreditation system, meeting BwN's immediate needs while allowing for future scalability.
Enhanced User Experience
Our intuitive user experience design significantly improved the satisfaction of users, including the BwN team and a national network of approximately 200 BwN Assessors. By standardising the registration, assessment, submission, audit, and award process, we provided an easy and seamless user experience for the Assessor network.
Remote Success
Despite the challenges posed by remote collaboration during the pandemic, our use of innovative design tools such as Miro boards and Figma facilitated interactive workshops and enabled effective visualisation of the user experience.
The Outcome
Transforming Green Infrastructure Accreditation
The collaborative effort between KOMODO Digital and BwN resulted in successfully transforming the green infrastructure accreditation process.
The key outcomes of our engagement were:
Robust MVP
We delivered a powerful Minimum Viable Product that formed the foundation of the digital accreditation system, meeting BwN's immediate needs while allowing for future scalability.
Enhanced User Experience
Our intuitive user experience design significantly improved the satisfaction of users, including the BwN team and a national network of approximately 200 BwN Assessors. By standardising the registration, assessment, submission, audit, and award process, we provided an easy and seamless user experience for the Assessor network.
Remote Success
Despite the challenges posed by remote collaboration during the pandemic, our use of innovative design tools such as Miro boards and Figma facilitated interactive workshops and enabled effective visualisation of the user experience.
The Outcome
Transforming Green Infrastructure Accreditation
The collaborative effort between KOMODO Digital and BwN resulted in successfully transforming the green infrastructure accreditation process.
The key outcomes of our engagement were:
Robust MVP
We delivered a powerful Minimum Viable Product that formed the foundation of the digital accreditation system, meeting BwN's immediate needs while allowing for future scalability.
Enhanced User Experience
Our intuitive user experience design significantly improved the satisfaction of users, including the BwN team and a national network of approximately 200 BwN Assessors. By standardising the registration, assessment, submission, audit, and award process, we provided an easy and seamless user experience for the Assessor network.
Remote Success
Despite the challenges posed by remote collaboration during the pandemic, our use of innovative design tools such as Miro boards and Figma facilitated interactive workshops and enabled effective visualisation of the user experience.
