The Best Customer Experience Wins

Understanding forms the basis of all we do. Without fundamentally understanding what a product or service needs to provide, it is impossible to meet the high standards expected of a modern user experience.

By our definition, understanding is far more than reading a product brief. It is an empathetic process that leads to a defined awareness of the task at hand - from both the perspective of your users and your business.


Agile Discovery Workshops: How To Run One & Why


Understand The Core Drivers Of Your Users

The needs of the user always come first. When you work with us, we aim to bring clarity and focus to a user-centred process that is inherently built into our work. From user research to competitor analysis - the goal is to learn what the best experience looks like for your users.

The result is a complete customer experience that satisfies their needs, wants and removes frustrations. Of course, in a world where the best experience wins, you’ll also see butter customer engagement that will fuel a return on your investment.

User Personas vs User Requirements: Understanding End-Use


Understand Your Users' Needs.

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User research is no longer nice to have, it’s a necessity


Beyond The Brief

To truly understand a user goes beyond looking at who uses your product. We have established, validated processes that capture the true user experience.

Dive deeper into building clarity around the task at hand. Go beyond what’s expected to understand what your product needs to do to serve your customer better.

However complex your challenge, we’re ready to go beyond the brief.

Objective Setting: The Foundation For Effective User Research


What best describes your project?

Typically we deliver value into 3 tracks. Choose the one that best fits your own story.


You are changing the game and creating a unicorn.

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Things haven’t gone to plan. Ctrl/Alt/Delete.

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You have a good product but need a ‘great’ product.

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More of our Process

Learn more about the Traits and Steps that fuel better digital products and services.


We apply understanding, creativity and intelligence to deliver strong digital product design ROI.


All client partner products have unique narratives but typically we add value into one of 3 tracks.

Build a Better Customer Experience

Creating winning user experience requires deep understanding of your customer, product, and market. Set up a structured call to discuss how KOMODO can help.

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