ORCHARD DIGITAL INCOME ANALYTICS

Intelligent Analytics Tool For A People-Driven Problem

Tackling Tenant Arrears Management with Targeted Data Solutions
An image of a laptop showing the product, with graphs of analytics, with a green gradient background
Industry

Property

Platform

Web App

Services Provided

UI/UX Design

User Research

Web Development

ORCHARD DIGITAL INCOME ANALYTICS

Intelligent Analytics Tool For A People-Driven Problem

Tackling Tenant Arrears Management with Targeted Data Solutions
An image of a laptop showing the product, with graphs of analytics, with a green gradient background
Industry

Property

Platform

Web App

Services Provided

UI/UX Design

User Research

Web Development

ORCHARD DIGITAL INCOME ANALYTICS

Tackling Tenant Arrears Management with Targeted Data Solutions

Tackling Tenant Arrears Management with Targeted Data Solutions
An image of a laptop showing the product, with graphs of analytics, with a green gradient background
Industry

Property

Platform

Web App

Services Provided

UI/UX Design

User Research

Web Development

Don’t have a lot of time? Here’s what we achieved:

Rent Arrears Reduction

Data-driven tools and an empathetic approach recouped significant revenue.

Most Successful Product Launch

The fastest-growing success in the last five years of Orchard’s commercial history.

9 months to MVP

Rapid time-to-market to increase profitability.

Don’t have a lot of time? Here’s what we achieved:

Rent Arrears Reduction

Data-driven tools and an empathetic approach recouped significant revenue.

Most Successful Product Launch

The fastest-growing success in the last five years of Orchard’s commercial history.

9 months to MVP

Rapid time-to-market to increase profitability.

Don’t have a lot of time? Here’s what we achieved:

Rent Arrears Reduction

Data-driven tools and an empathetic approach recouped significant revenue.

Most Successful Product Launch

The fastest-growing success in the last five years of Orchard’s commercial history.

9 months to MVP

Rapid time-to-market to increase profitability.

Understanding the challenge

Orchard is an established software business in the social housing sector with a BIG team - there are over 200 employees, with most in the development team. Their business offers software that helps social housing organisations better manage their properties and tenancies. An established player in social housing, they grappled with a repeated and sensitive issue: rent arrears. This challenge created logistical challneges for housing organisations and created stress for tenants. Seeking to alleviate this pervasive issue, Orchard turned to Komodo for a bespoke and user-centred solution.

A compassionate approach for a sensitive human dilemma

Recognising the human nature of rent arrears, our design and research team embarked on an in-depth user research journey. This included face-to-face interviews with arrears officers and in-person shadowing during their daily routines. On top of this, we engaged internal stakeholders to comprehend the broader organisational perspective.

Our Toolset

Given the sensitivity of the issue, we approached the problem empathetically and underpinned our strategy with data-driven methodologies. Collaborating with a data privacy specialist, we ensured GDPR compliance while harnessing tenant data. This enabled us to develop predictive models that identified arrears risk factors. Our ideation process harnessed insights from the research, culminating in a solution that provided nuanced visibility into tenants' situations. For example, Were they always going into arrears for just a single day as they waited for their payment? Had they reported multiple repairs but not had them carried out? We developed a data-driven product that empowered housing officers to make informed decisions, revolutionising their approach to rent arrears.

A compassionate approach for a sensitive human dilemma

Recognising the human nature of rent arrears, our design and research team embarked on an in-depth user research journey. This included face-to-face interviews with arrears officers and in-person shadowing during their daily routines. On top of this, we engaged internal stakeholders to comprehend the broader organisational perspective.

Our Toolset

Given the sensitivity of the issue, we approached the problem empathetically and underpinned our strategy with data-driven methodologies. Collaborating with a data privacy specialist, we ensured GDPR compliance while harnessing tenant data. This enabled us to develop predictive models that identified arrears risk factors. Our ideation process harnessed insights from the research, culminating in a solution that provided nuanced visibility into tenants' situations. For example, Were they always going into arrears for just a single day as they waited for their payment? Had they reported multiple repairs but not had them carried out? We developed a data-driven product that empowered housing officers to make informed decisions, revolutionising their approach to rent arrears.

A compassionate approach for a sensitive human dilemma

Recognising the human nature of rent arrears, our design and research team embarked on an in-depth user research journey. This included face-to-face interviews with arrears officers and in-person shadowing during their daily routines. On top of this, we engaged internal stakeholders to comprehend the broader organisational perspective.

Our Toolset

Given the sensitivity of the issue, we approached the problem empathetically and underpinned our strategy with data-driven methodologies. Collaborating with a data privacy specialist, we ensured GDPR compliance while harnessing tenant data. This enabled us to develop predictive models that identified arrears risk factors. Our ideation process harnessed insights from the research, culminating in a solution that provided nuanced visibility into tenants' situations. For example, Were they always going into arrears for just a single day as they waited for their payment? Had they reported multiple repairs but not had them carried out? We developed a data-driven product that empowered housing officers to make informed decisions, revolutionising their approach to rent arrears.

The Outcome
The Outcome

Offering the right insights to get the job done

Offering the right insights to get the job done

Within a nine-month timeline, Komodo successfully delivered a groundbreaking product. This income analytics tool granted housing officers unprecedented insights into tenant situations, mitigating rent arrears while minimising tenant distress. The product's debut within Orchard's portfolio marked the most commercially successful launch in the company's history.

Within a nine-month timeline, Komodo successfully delivered a groundbreaking product. This income analytics tool granted housing officers unprecedented insights into tenant situations, mitigating rent arrears while minimising tenant distress. The product's debut within Orchard's portfolio marked the most commercially successful launch in the company's history.

Together we achieved:

Together we achieved:

Rent Arrears Reduction

Significantly decreased rent arrears cases, directly recovering substantial revenue for housing organisations.

Commercial Success

Emerged as Orchard's fastest-growing product launch in the past five years, enhancing commercial trajectory.

Delivered in 9 months

The product was released in just nine months from the initial conversation with Orchard to launching live in-market.

“Komodo are very refreshing. A talented, engaging and flexible team completely focused on delivering the customer’s objectives.”

Paul Crennell
Orchard - CTO

“Komodo are very refreshing. A talented, engaging and flexible team completely focused on delivering the customer’s objectives.”

Paul Crennell
Orchard - CTO

“Komodo are very refreshing. A talented, engaging and flexible team completely focused on delivering the customer’s objectives.”

Paul Crennell
Orchard - CTO

Start moving towards smarter data-driven solutions

Start moving towards smarter data-driven solutions

At Komodo, we are dedicated to crafting impactful technology solutions. The Orchard project exemplifies our commitment to driving positive change, marrying empathy with innovation.